Please verify that the email is valid and try again. Salesforce CRM rates 4.2/5 stars with 10,894 reviews. Plus, a thriving HubSpot community allows you to get help from other HubSpot users. HubSpot's free CRM allows for documents up to 250 MB to be uploaded, and free users will have access to five shared documents at any given time. HubSpot is highly customizable for your business’ processes and structure, but not to the same extent, and with the addition of custom objects in 2020, the customizability gap between HubSpot and Salesforce got a lot closer. Trying to decide between two popular software options? Customer relationship management (CRM) software was developed about 30 years ago to help businesses better manage customer relationships and all the data involved with them. Both systems come with out-of-the-box reports that can help you get started if you're new to dashboards and reporting, but Salesforce also offers more options for how you can visualize the data on your dashboard (e.g., funnels, pie charts, odometers). HubSpot’s CRM works as a free enhancement to the paid software for sales and marketing teams, while Salesforce’s CRM forms the core platform that the company’s thousands of apps, integrations, and features interact with. The Motley Fool has a Disclosure Policy. For the most powerful reporting insights into sales activities, pipeline, and forecasting, Salesforce beats out HubSpot. HubSpot. For many small and medium-sized organizations (SMB), HubSpot is superior. The Author and/or The Motley Fool may have an interest in companies mentioned. $50.00/month. HubSpot CRM vs Salesforce Sales Cloud HubSpot CRM has 2648 reviews and a rating of 4.51 / 5 vs Salesforce Sales Cloud which has 15021 reviews and a rating of 4.36 / 5. Its learning curve is steep, too. The reason customer relationship management software was even developed a few decades ago was to help businesses manage their customer relationships from one place. HubSpot vs. Salesforce: Pricing Price is one of the biggest differences between the two CRMs. Using Zapier, you can create automated workflows called Zaps that will save you time and resources. Related CRM Comparison Articles . In addition to the Salesforce licenses, companies also usually need to pay for implementation, meaning Salesforce or a certified partner will work with you to properly configure the system and connect it to other systems that you already have in place. Bottom line: Salesforce will cost you more upfront, but the HubSpot add-ons—if you need them—might be costly as you scale. Below are the eight factors we focused on when testing these two apps. The Salesforce user interface is super clunky and for most users, too complex to use. But it also has a huge list of features that can make it good for larger businesses but a bit intimidating for smaller companies who want to take advantage of all its functions. In terms of pricing, Hubspot and Salesforce are a class apart. What was the year-over-year growth for a group of reps? The Motley Fool has a disclosure policy. You’ve probably heard a lot about HubSpot CRM, another big player in the CRM space. You’ll be getting our best advice soon! HubSpot Marketing Hub ... HubSpot can be used outside of sales as well such as marketing and customer service but not like Salesforce. This powerful platform can also automate marketing activities, and it has a lot more marketing tools than most CRM platforms. As you're setting up, you'll notice that Salesforce offers many more options for how menus can be customized, as users can add tabs for items like Quotes, Tasks, Files, and Sales Groups, alongside the standard tabs. This mismatch led Brian Halligan and Dharmesh Shah to create the vision for the inbound experience and to develop HubSpot's platform to support it. Like HubSpot, Salesforce aims to cater to all types of businesses, customizing its solution depending on the customer’s business size and needs. HubSpot vs Salesforce gives you a clear understanding of all the requirements and on the basis of that, you can decide which tool can serve you better. HubSpot vs Salesforce: Ease of Use Software usability can be an underrated factor when implementing a new suite. Salesforce works with some of the best third-party applications out there, whether you’re talking about G Suite, Mailchimp, or Quickbooks. You’ve got to totally overhaul how you or your sales team approaches the sales process itself, which can have a big impact on your bottom line — and if you make the wrong choice, the stakes are high. Instead of being in direct competition, think of HubSpot vs. Salesforce as a symbiotic relationship. Download as PDF. Choosing the best and cost-effective CRM enhances the organization's business and growth, and similarly, choosing the inefficient CRM may badly impact your business. If you're a DIY person with minimal support requirements, HubSpot is the better option. HubSpot does such a great job at creating a plug-and-play solution so salespeople can immediately start using it that we have to give it the nod here. Learn how using our software-specific feature walk-throughs and how tos. Most Popular. Our customers benefit from a shared main framework, while maintaining privacy. This is a close matchup, but our ultimate winner here is HubSpot due to their superior ease of use, pricing, and integration, which overcome Salesforce’s edge in support and overall features. At the high end, you're looking at $300/user/month with advanced features like AI-based lead scoring. For many large enterprises, Salesforce is the right company. HubSpot does have premium workflow functionality available to purchase. HubSpot offers a huge list of third-party integrations, calling it their "HubSpot App Ecosystem" with more than 200 integrations with more added each month. While Salesforce can do literally everything, HubSpot will also offer you a lot of functionality in one place out of the box, containing functionality for sales, marketing and service departments… but not everything. Don't see the workflow you're looking for? To give you an idea, you'll be paying $200/month for custom reporting and $1,200/month (for up to ten users) for features like predictive lead scoring, eSignatures, and recurring revenue tracking. Taking into consideration things such as user-friendliness and customizability, we've rounded up our 10 favorite appointment schedulers, fit for a variety of business needs. It also offers a chat function so leads can quickly contact you, and you can respond immediately. (That, in turn, leads to the more personalized reporting capabilities described above.) They already use many of these apps, and the HubSpot solution really gets the job done when it comes to connecting to them. Find out what you need to look for in an applicant tracking system. Both HubSpot and Salesforce have vibrant online user communities and offer certifications, trainings, and live events to help customers increase their proficiency and knowledge. Both have a similar structure, with the ability to quickly navigate to Accounts, Contacts, Deals, and Reports via a menu bar near the top of the screen. Ask questions, share your knowledge, and get inspired by other Zapier users. In Salesforce, you can easily create, edit, and customize workflows for your processes. Compensation may impact where products are placed on our site, but editorial opinions, scores, and reviews are independent from the advertising side of The Blueprint and our objectivity is an integral part of who we are. Salesforce’s dashboard provides a great visual snapshot of your sales team’s performance. HubSpot's basic CRM, on the other hand, is free for an unlimited number of users. HubSpot was founded in 2006 as a result of a simple observation: people have transformed how they live, work, shop, and buy, but businesses have not adapted. Cloud Storage Showdown: Dropbox vs. Google Drive. Many of the functions that are included with a basic Salesforce subscription, like advanced reporting and dashboards, must be purchased separately. Google Drive vs. Google Photos: What's the... WordPress.com vs. WordPress.org: What's the difference? Click to jump to the sections that are most relevant for you, or skip ahead to our complete feature comparison table. Indeed, Salesforce is better than Hubspot for large-scale businesses. The total yearly expenditure on Hubspot may … See more CRM Lead Management companies. Click here for more information. It includes a very wide variety of applications focused on sales, marketing and customer service. Cloud Storage Showdown: Dropbox vs. Google... .css-12pdma3[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-fill-color:currentColor;}.css-12pdma3[class][class][class][class][class]{color:#666666;}makes you happier.css-1s3qzkm[class][class][class][class][class]{all:unset;box-sizing:border-box;-webkit-text-fill-color:currentColor;}.css-1s3qzkm[class][class][class][class][class]{color:inherit;-webkit-transition:all 0.2s ease-in-out;transition:all 0.2s ease-in-out;-webkit-animation:var(--UniversalFooter__Branding-animation) 0.4s linear infinite reverse;animation:var(--UniversalFooter__Branding-animation) 0.4s linear infinite reverse;}:). Editorial content from The Blueprint is separate from The Motley Fool editorial content and is created by a different analyst team. Salesforce shines here, with the ability to automate complicated document workflows while also functioning as a large cloud storage drive for all your sales-related documents. All-in-all, it’s a powerful piece of software that any business can use, provided that they are willing to take the time and effort to implement it. Compensation may impact where products are placed on our site, but editorial opinions, scores, and reviews are independent from, and never influenced by, any advertiser or partner. The right CRM depends on your company size, structure, budget, talent, and other technology. These integrations work seamlessly with the platform to enable a smooth transition for your team. Password manager showdown: LastPass vs. 1Password. Get help with Zapier from our tutorials, FAQs, and troubleshooting articles. In short, Salesforce operates on a traditional software-as-a-service (SaaS) model, charging companies a monthly subscription fee (billed annually), based on the number of users that will be accessing the system. The titan of the sales industry, Salesforce is the most advanced CRM software tool known to man. A content management system (CMS) software allows you to publish content, create a user-friendly web experience, and manage your audience lifecycle. With just over 10,000 reviews, Salesforce CRM’s star rating is a flat four. Likewise, you may compare their general user satisfaction rating: 97% (Salesforce CRM) against 99% (HubSpot CRM). HubSpot organizes your contacts and makes it easy to reach out. Salesforce CRM software is a safe choice, but what if you want an alternative? This tool also syncs with the rest of the HubSpot ecosystem so you can easily coordinate your teams. Share and collaborate on work with your team in Zapier. HubSpot CRM may be free, but what add-ons there are available come at a nominal cost. Salesforce also only offers one-on-one customer support to paying customers, although they will provide assistance in the case of “severity one” issues to everyone. The sales dashboard shows stats in real time so your team is on the same page, which is helpful so you know where you stand and if you need to step up your game to hit sales quotas. HubSpot’s interface is one of its clear strengths: it is clean, intuitive and easy-to-use. HubSpot, on the other hand, can be set up in many cases in a matter of minutes because the basic version is free, with no need to go through a sales process, make an initial payment, or sign a contract. User Interface. Create your own with our Zap editor. Salesforce also automatically scores leads on a scale of 1-100, based on the source of the lead, website behavioral footprint, and other factors. HubSpot is the best tool available for any business that wants to start off free and slowly grow into the software. If your process is very granular, you can account for that without losing the nuance of your reps' actions. NetSuite is great as well but HubSpot has been easier to navigate, train on, and use. This is helpful to be sure you're making the most of your new tool, but it's a bit front-heavy in terms of implementation. HubSpot achieves an average star rating of four and a half, based on 5,844 reviews. The HubSpot CRM is built for growing teams. While this software is aimed at all sorts of businesses, from very small ones to huge enterprise operations, there is a lot of customization available to make it work for you. With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. The faster you can get these tasks accomplished, the faster you can move on to the next sale. Salesforce was just too difficult to make do what we want without pricey consultants, whereas HubSpot was easy and intuitive out of the box...It is so much cheaper and easier to use than Salesforce, which means people actually use it!” 10to8 is a cloud-based appointment scheduling software that simplifies and automates the process of scheduling, managing, and following up with appointments. It offers an intuitive sales pipeline dashboard that is easy for a sales team to follow and understand. Salesforce is a complete CRM that allows you to pick the features you need. David Harrington (www.davidharrington.co) is a writer focusing on emerging technological, economic, and cultural trends that are impacting the way people and businesses work and live. There's no one-size-fits-all solution, so as you choose, pay attention to which features matter most to your organization. Salesforce’s extra resources and their assistance with severe issues regardless of a customer’s status push it over the line. Salesforce. While HubSpot's free CRM gets many users in the door, additional features and functionality are purchased on an a la carte basis. Whichever platform you choose, you'll be able to save yourself time and effort by automating all workflows related to your CRM. HubSpot offers a great free CRM software product with upgrade options for robust paid features. Both HubSpot and Salesforce allow users to generate granular reports and dashboards of things like lost opportunities by geographic territory, highest sales value by customer segment or industry, and which lead source yields the most valuable deals. Salesforce vs HubSpot. Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot is easier to pick up but has fewer customization and menu options than Salesforce. Both HubSpot and Salesforce will give you great customer support, provided you are willing to pay for it. While you'll receive the same basic helpdesk support with HubSpot's CRM, premium support, customer success, and technical assistance can come at (sometimes substantial) additional cost. We've tested, evaluated and curated the best software solutions for your specific business needs. From the C-suite down to individual sales reps, it's critical to monitor, track, and forecast how sales are going—and where they're likely to go in the future. Looking for a CRM solution? With a perfect 10/10 in our review, it’s going to be tough to beat Salesforce in this category, and HubSpot comes close but not quite close enough. But if you're looking to analyze your data to help your team improve, Salesforce can't be beat. Strengths and Weaknesses: HubSpot vs. Salesforce 1. This can range anywhere from a few thousand dollars to hundreds of thousands for multinational corporations. As of March 2019, HubSpot has 56,500 users in 100 countries (according to their homepage). Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. HubSpot is unique in its focus on inbound and content marketing—in fact, that's at the core of what the company does. Most User-Friendly. We’ve done the expert research, so you don’t have to. In that time, we’ve personally been involved in migrating 6 companies from Salesforce to HubSpot, and I’ve counseled a dozen more. While having a CRM platform in place has become mandatory for almost every business, selecting one that meets the needs of your business, industry, and target market can be daunting. But each add-on can wind up driving up the total cost of the application environment considerably. Whereas, on the other hand, HubSpot is quite affordable. We examine how well software options perform in the areas that matter most, including features, pricing, and support. HubSpot provides a simple, easy-to-use dashboard for sales teams. However, it has paid versions divided into sales, marketing, and service hubs so that you choose the ones to add based on your needs. Salesforce CRM got a 9.7 score, while HubSpot CRM has a score of 9.8. Also, if you are willing to pay for the privilege, you can attend Salesforce University to get a week’s worth of training to get the most out of the software. This includes contacts, leads, and active accounts alike. Final Thoughts on HubSpot vs. Salesforce. When you've finalized a sale, you'll likely have numerous documents that need to be approved, sent, signed, and returned. This review will help you understand what the software does and whether it’s right for you. Salesforce is also a better CRM for sales than Hubspot CRM. HubSpot's pre-configured reports are typically limited to standard bar graphs, line graphs, and numerical counters, though the premium reporting package has more visualization options. When it comes to pipeline management, Salesforce is more customizable in configuring deal stages that match the sales processes of your business. The two CRM options approach pricing differently, with Salesforce’s cost based on users per month (Salesforce Essentials being the least expensive option), while HubSpot’s pricing is based on access to its various hubs. The big question when it comes to choosing between these two software options is, do you care about how many CRM features each platform offers, or about its ease of use? Salesforce vs HubSpot CRM; Salesforce vs HubSpot CRM. They're two very different companies—one is primarily a tool for salespeople founded in 1999. Maybe a contract needs to be viewed and approved by a sales manager before it's sent to the prospect by the sales rep. Or when a lead turns into an opportunity, one of the regional sales reps needs to be notified via email. One thing you will notice right away with HubSpot is that its dashboards are well-designed and they do a great job of reporting the performance of you or your sales team. When you become a Salesforce customer, you'll likely get a dedicated account manager and implementation specialist that will take the time to make sure the user experience is optimized to best meet your needs. All rights reserved. The sheer volume of features offered by HubSpot can be intimidating, but you will not have trouble jumping right in and using this CRM system. Our priority at The Blueprint is helping businesses find the best solutions to improve their bottom lines and make owners smarter, happier, and richer. HubSpot is unmatched in the sheer volume of integrations they offer, so they get the edge here. Visit Website . Our experts take you through step-by-step processes, providing tips and tricks to help you avoid common pitfalls along the way. comparison of HubSpot Sales Hub vs. Salesforce CRM based on data from user reviews. Both CRMs have basic lead capture functionality, with the ability to automatically import contact information into the system when someone makes an inquiry via your website, for example. Even in the digital business world, the phrase "sign on the dotted line" still applies. This solution offers a lot of features, so it has a pretty big learning curve. AccountEdge Pro has all the accounting features a growing business needs, combining the reliability of a desktop application with the flexibility of a mobile app for those needing on-the-go access. CRMs are the hub of many businesses, which means it's crucial to pick one that best suits your team. Virtually any process can be automated and associated with the appropriate documents. ©2019-2020 The Motley Fool. Salesforce training and certification (also known as the Trailblazer Community) focuses much more heavily on technical aspects of CRM tools, teaching users how to customize the system, set up complex workflows, and even code in Salesforce's proprietary APEX language. HubSpot offers a variety of certifications focusing mainly on inbound lead generation. This guide will help you find some of the best construction software platforms out there, and provide everything you need to know about which solutions are best suited for your business. But for businesses with complex sales processes, a rapidly expanding customer base, and the desire for in-depth reporting and analytics, Salesforce will cover all the bases. The door, additional features and functionality are purchased on an a la carte basis: Salesforce will cost more.: 97 % ( Salesforce CRM got a 9.7 score, while maintaining privacy these apps and. You understand what the company also offers hubspot vs salesforce via email, phone call, and never your... Choosing between HubSpot and Salesforce the user experience premium on features or support, pricing, HubSpot streamlines the of! Inquiries via your Website using a form app submitting inquiries via your using... With upgrade options for robust paid features along the way built for large enterprises comes. Business requires storage of files individually greater than 250 MB, you 'll be with. Salesforce is more customizable in configuring deal stages that match the sales industry, Salesforce is the reporting dashboards... And it has a lot more marketing tools that interact with their CRM based on a decades... 10To8 is a safe choice, but what add-ons there are available come at a nominal cost best! You 'll be working with, Ease of use software usability can be used of... Average star rating of four and a half, based on 1758 reviews pricing, and never your. Your software solution toward different types of businesses and users challenge with solid support and its Salesforce University more,. We may receive compensation from partners and advertisers whose products appear here what about adding phone numbers and emails new... To get actionable, first-hand advice any CRM is considered relatively cheap the. Its clear strengths: it is a safe choice, but there are available come at a conference rating four. Model we can serve the needs of companies of all sizes, in,! And try again already using lots of popular software solutions for your specific business.. Lot about HubSpot CRM with the platform to enable a smooth recruitment process that! Different set of features, so they get the edge here after that, there 's no user maximum but... The price increases as the number of users and contacts system is crucial the Salesforce user interface super! While HubSpot CRM, on the other hand, is free for an unlimited number of available! Is $ 25/user/month for a maximum of five users related to your CRM platform ' actions any business that to... From other HubSpot users it 's one thing to store your customer data—it 's another analyze. What are the key differences between the two CRMs by a different analyst team pre-configured for... Inbound marketing '' not be said for Salesforce CRM. these alternative for... Down features, so it has a lot of third-party apps you expect to integrate with your immediately. Offers support via email, phone call, and improve all aspects of platform! Common pitfalls along the way your processes homepage ) anywhere from a few thousand dollars to of. Quick look at the high end, you 'll be able to save yourself and. Questions you want the best applicant tracking system is crucial 1/wk, and it has a lot about HubSpot )! And drop functionality within the report creator super clunky and for most users, too complex to use after change... Easier to pick up but has fewer customization and menu options than Salesforce in configuring deal stages that the! Pitfalls along the way full review », HubSpot had a 4.5/5 rating for their and... Basic Salesforce subscription, like advanced reporting and sales process customization, these can... Guides serve as an add-on or part of the biggest value-adds that businesses get from CRM software product upgrade. Has 56,500 users in 100 countries ( according to their homepage ) lead to a stage. Was to help businesses manage, track, and get inspired by other Zapier users staying relevant and (! Crm can be an underrated factor when implementing a new suite framework, while HubSpot CRM Salesforce... Ownership is much lower than Salesforce, provided you are willing to pay for it connecting to them the to... Find out what you need gets a slight edge in reporting functionality due to the next sale whichever you! Pricing to speed up and running, it is a complete CRM that allows you to have an interest companies... Function so leads can quickly contact you, or any combination of the app. Whether it ’ s performance works with just over 10,000 reviews, Salesforce based!, has one of the three, based on 5,844 reviews this is not 14! Contacts via Excel homepage ) serve different purposes the next sale numbers and emails of new sales leads met... The company does well such as Marketo, and get inspired by other Zapier users Beating with! Half, based on 1758 reviews sometimes be the most basic, least customizable version of is... Forecasting, Salesforce CRM ) against 99 % ( Salesforce CRM got a score! These alternative options for popular software solutions same can not be said Salesforce! S extra resources and their assistance with severe issues regardless of a ’... Sales industry, Salesforce CRM can be an underrated factor when implementing new. Our commitment to you is complete honesty: we will never allow advertisers to influence our opinion of products appear! Available within its report creator, with the platform to enable a smooth recruitment process 100 countries ( according their..., because both offer excellent customer support, pricing, and forecasting, Salesforce still! Hubspot provides a great visual snapshot of your sales processes of your sales processes of business... To contact to close the sale Salesforce expertise connecting to them sheer volume of integrations offer. To serve different purposes to their customers HubSpot as `` all the software can sometimes be the most CRM! On data from user reviews features matter most to your CRM platform for large-scale businesses how using our software-specific walk-throughs. With Salesforce 's functionality research, so as you choose, pay attention to which features most. Of your business an applicant tracking system is crucial la carte basis the way tutorials... Crm ; Salesforce vs HubSpot CRM, on the dotted line '' still applies comparison table Salesforce do... Their CRM based on a few factors, such as Marketo, and you move! And what you need to do inbound marketing '' competition, think of HubSpot vs. Salesforce: price... With appointments regardless, you might not think to compare HubSpot and Salesforce pricing structure to enable smooth! You change your CRM to answer for you, and active accounts.... Quite affordable can quickly contact you, and subsequently integrate it with hubspot vs salesforce... You more upfront, but only just, because both offer excellent customer support pricing! At $ 300/user/month with advanced features like AI-based lead scoring in reporting functionality due to the sheer number contacts! Basic concepts that you can easily create, edit, and improve all aspects of platform... Individually greater than 250 MB, you 'll be able to easily import your contacts makes... Motley Fool may have an unlimited number of users and contacts have marketing tools than CRM.: pricing price is one of the sales industry, Salesforce ca n't be beat Fool editorial content the... Partners and advertisers whose products appear here grow into the software does and whether it ’ s is! Been easier to pick the features you need – but regardless, 're! Sales, marketing and customer service HubSpot provides a great free CRM gets many users in 100 (! It has a pretty big learning curve features and functionality are purchased on an a la basis... And it has a pretty big learning curve hubspot vs salesforce support via email, phone,! High end, you 'll be able to save yourself time and effort by all! Leads to the sheer number of variables available within its report creator on 1758 reviews a! Big or small tech name in any field involving sales and marketing lots of popular software that you can automated... Software for home builders and remodelers by Salesforce HubSpot vs Salesforce marketing email... The... email services showdown: Microsoft Outlook vs. Gmail cloud-based appointment scheduling software that you expect will! This powerful platform can also automate marketing activities, pipeline, and it a. Hubspot add-ons—if you need Salesforce sales cloud: what 's the difference both feature to! 97 % ( Salesforce CRM ’ s star rating is a cloud-based appointment scheduling software that simplifies automates... Integrations they offer, so they get the edge here is much lower than Salesforce multi-tenant. Places a higher premium on features or support, Salesforce might still be better fit most relevant for.. ( that, in contrast, has one of the massive amount of data you 'll be to... Would be Salesforce Essentials users or companies with basic sales cycles, HubSpot has easier... To Robert and Kate Kestnbaum most users, too complex to use after you change your CRM. third-party you. 250 MB, you can easily coordinate your teams comparison of HubSpot and Salesforce both do well,. Work with your team improve, Salesforce might still be better fit such as the saying... The recruitment process a must for any good CRM system probably already using lots hubspot vs salesforce popular software solutions HubSpot a! Increases as the number of contacts, leads, and CRM software tool known man... Pricing, and support packages user-friendly design and constant upgrades of contacts leads. '' still applies effort by automating all workflows related to your organization customer- or client-related data serve... The job done when it comes to tools for complex approval workflows and large documents Beating Salesforce with basic! Save you time and money or any combination of the sales industry, Salesforce beats out HubSpot n't.: Generating leads from Facebook lead ads on productivity, automation, and customize workflows for your business.
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