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HOME web. FAQs
Welcome to our web FAQs section here you can find frequentlty asked questions regarding any queries you have about our web services

FAQs Email
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To add a new email address:

Go to Mail > email accounts
add email account

   1. Type the email address to be created in the Email field.
          * If you manage more than one domain, make sure to select the appropriate domain from the pull-down menu.
   2. Type the password in the Password field.
   3. Retype the password in the Password (again) field.
          * You can click the Password Generator link to have a strong password generated for you.
   4. Type the quota in the Mailbox Quota field.
          * The quota defines how much hard drive space the account will be allowed to use.
          * PICK Important: Due to mail server constraints, quotas cannot be greater than 2048 MB. Quotas exceeding this amount must be unlimited.
   5. Click Create Account.

Existing addresses are displayed in a table. Using this table, it is possible to:

    * See how much disk space the account uses.
    * Change a password.
    * Change a quota limit.
    * Delete an email address.
    * Access an account through webmail.
    * Configure a mail client.
Read More ...
To delete an email address:
Go to Mail > Email Accounts

  • Click the Delete link corresponding to the account you wish to remove.
  • Confirm that you wish to delete the address by clicking Delete.
    • If you wish to keep the email address, click cancel.
  • Read More ...
    The quota limit for an address defines the amount of mail (in Megabytes) that can be stored to its mailbox. Once this limit is exceeded, any incoming mail will be returned to the sender with a message stating that the recipient’s mailbox is full.

    When the quota is reached, new incoming messages will be stored on the server for a 48-hour period before being deleted. They will not be delivered to your inbox until you delete old emails.

    Since a full quota will prevent you from receiving mail, it is important to keep track of quota usage.

    note Note: You will not be able to exceed the quota set by your web host. Also, due to mail server constraints, you cannot set a quota greater than 2048 MB. Quotas exceeding this amount must be unlimited.

    To change a mail quota:

       1. Click Change Quota.
       2. Type the new email quota (in Megabytes) into the appropriate field. For an unlimited account, click unlimited.
       3. Click Change Quota to store the new value.
              * If you do not wish to change the quota, click cancel.

    Read More ...
    Your default email address is listed under the Default Email Account heading. This is a special email account set up when your control panel account is created by your web host. The account's username and password are the same as your control panel account name and password.

    Depending upon your web host's setup, this address may serve as a "catch-all" for all mail sent to invalid usernames in your domain. As such, it may receive a large amount of spam.

    You can check and delete the mail received by this account. To do this via webmail, click Access Webmail.

    The default address cannot be deleted or renamed, and it has no quota. It cannot be used for sending email. For this reason, we recommend creating an email account for daily use.
    Read More ...
    If you simply wish to forward all email for an address to another account, do not create an email account for that address, just a forwarder. For example, if you wish to have all mail sent to to be delivered to, but you do not wish to have any emails saved in's account, add a forwarder from to and do not create the email account. Read More ...
    Yes, you may access your email from any computer with a web browser and an Internet connection. Typically you can access the webmail using, replacing with your website's actual domain name. The normal login is your email address and password, so and "yourpassword". Read More ...
    The email address that receives mail for the root user is defined in /root/.forward

    The format of the file is a single email address on a line, for example, Read More ...
    Check to make sure you have new mail by logging into or Once logged in, choose a webmail program to view your inbox. If the mail appears in the webmail interface above but not on your computer's mail application (outlook, outlook express, mail, etc), you'll need to verify that the settings you are using to check your email are correct. The settings should look something like: Make sure to try enabling 'My Server requires Authentication' in Outlook as many servers require this option. If you still cannot receive mail, check with your web host to verify your settings. Read More ...
    You can use BoxTrapper or SpamAssassin. You can fine them under the Mail section:

    Read More ...
    Creating an autoresponder  
  • Login to your webmail interface through https://<yourdomainname>:2096
  • Go to 'Autoresponder Options' at the bottom
  • Enter your name in the 'From:' field
  • Enter the subject you wish the recipient to see in the 'Subject:' field
  • Choose the character set the email will be sent in by selecting an option from the drop field.
  • If you wish for the email to display html code in web form, click the tick box next to 'HTML:'
  • Provide a body for your message. For example: "I'm currently out of the office until July 2nd. You can reach me on my mobile phone for any emergencies"
  • Click on 'Setup Autoresponder'
  • Now, all emails sent to your email account will be greeted with this autoresponse until you remove it. (You can remove it in the same interface by choosing 'Delete Autoresponder') Read More ...
    Yes. Create a forwarder from the account receiving the mail to the account that should also get the mail. For example, if people are emailing but you also want to receive that mail, set up a forwarder from to, and both accounts will receive the email. Tip: You can add as many forwarders as you want to get copies of the email sent to more accounts. Read More ...
    You can use the following regular expression: from .+\@domain\.com If the domain you wish to allow is, it would look like: from .+\@mydomain\.com Read More ...
    This means that there was a problem delivering the mail meesage you sent. Either an address you tried to send it to was misspelled, or it no longer exists. Check the rest of the message to see what email address the problem was related to. Read More ...
    To do this, you will need to create an email forwarder in control panel. If you wish for the messages to only be sent to the file and not stored in a mailbox, do not create an email address, just create a forwarder with the name of the address.

    When creating the forwarder, choose the pipe to a program option. Then put in the path of the file/program you wish to send the mail to. Read More ...
    To redirect/forward email messages to multiple addresses, you will need to add email forwarders for each address. For example, if you wished for to redirect to both and, you will need to add the following forwarders:
    • -->
    • -->
    Please note that you do not actually have to create an email account for, unless you want to also be able to check that account's mail messages by logging in as Read More ...
    If you are using POP3 protocol to download email, it will not tell the server that your mail has been read. We suggest switching to IMAP for email if your host uses IMAP. Read More ...
    Sure. Simply to go to or (replacing with your domain name) to login directly with the email account and password. Read More ...

    FAQs Hosting
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    This feature allows you to change your control panel interface’s main password. To change your password, you need to know your original password.

    To change your password:

    Go to preferences > change password

    how to change your password
       1. Key in the original password under Old Password.
       2. Key the desired password into the New Password field.
              * Remember to use a secure password that contains no dictionary words, and is comprised of upper- and lower-case letters, as well as numbers and symbols.
              * You may use the control panel password generator to generate a secure password by clicking the Generate Password button.
       3. Confirm the new password by entering it into the New Password (again) field.
       4. Click Change your password now! to save the new password.
    Read More ...
    To change the default language:

    Go to prefrences > language
    change language
       1. Select a language from the Set Language to pull-down menu.
       2. Click Change.
    Read More ...
    To access your website control panel:
        1.    Type: http://www.DomainName:2083 into your preferred Internet browser.
            •    DomainName is meant to stand for your website address.
        2.    Enter your control panel username provided into the Name field.
        3.    Enter your password provided into the Password field.
        4.    Click Login.
           •    You will be greeted by a control panel startup page on your first login. We strongly recommend completing the Getting Started Wizard.

    note Note: A colon symbol following an domain name denotes a specific port number. These port numbers are responsible for guiding data packets transmitted between 2 computers to specific processes taking place on either machine.
    Read More ...
    Find this feature by clicking prefrences > shortcuts

    You can create a shortcut by clicking, holding, and dragging the link(s) on this page to your desktop or browser toolbar. The shortcut will automatically be added to your toolbar or desktop.
    Read More ...

    FAQs Databases
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    • Make sure root pass is in /root/.my.cnf.
    This is usually the first root pass the box was given once control panel is installed. If it still does not work, you will need to reset the mysqld root pass. To do so:
  • Stop the mysqld.
    • Usually /etc/rc.d/init.d/mysql stop
  • Stop chkservd to keep it from interfering with mysqld
    • /etc/rc.d/init.d/chkservd stop
  • Start mysqld without the grant tables
    • mysqld --skip-grant-tables -u mysql &
  • Change the pass.
    • mysql -u root mysql UPDATE user SET Password=PASSWORD('new_password') WHERE user='root'; FLUSH PRIVILEGES;
  • Now you just killall -9 mysqld and start it up normally with it's safe_mysqld script. Read More ...
    You will need to import data from the command line into MySQL. The way you will do this depends on the type and format of the data you wish to import. Here are the MySQL manuals: Read More ...
    Most likely, you will need to restart mysqld with the -O max_allowed_packet=# option. Read More ...
    Make sure the password is in /var/lib/pgsql/.pgpass

    The format is as follows:

    *:*:*:postgres:PASSWORD Modify /var/lib/pgsql/data/pg_hba.conf It should contain the following... local all all md5 host all all md5 Change 'md5' to 'trust' to disable authentication then restart postgres. `/etc/init.d/postgresql restart` Now you should be able to connect to postgresql as user 'postgres' without a password to modify the password. `psql -u template1` Run the following sql command. "alter user postgres with password 'NEW PASSWORD HERE';" Finally change /var/lib/pgsql/data/pg_hba.conf back to its original format and restart postgresql one more time. Now you should be able to authenticate using user postgres and the password you specified. Read More ...
    You should check that mysqld is running first of all. If it is, check to see that it's looking for the correct UNIX socket.
    On FreeBSD it would look something like this: # netstat -f unix |grep mysql x65b33c0 stream 0 0 e5477840 0 0 0 /tmp/mysql.sock
    On Linux is would look something like:

    # netstat -ax |grep mysql unix 2 [ ACC ] STREAM LISTENING 362783486 /var/lib/mysql/mysql.sock If you have one and an application is looking for the other, make a symbolic link (ln -s) from the one you see to the one it wants. Read More ...
    You will need to use the Databases section and add a database under PostgreSQL Databases or MySQL Databases. Just fill in the name of the database and click on Add. You can also use the MySQL Databases Wizard or PostgreSQL Databases Wizard. Read More ...
    Run either of the following commands:
    • /path/to/bin/mysqldump -u $mysqlusername -p$mysqlpassword $mysqldatabasename > backup.sql
    • mysqldump -u user -p --opt database > backup_file

    ALERT! Note: There is no space after the -p . If the password was "pass" you would
    use -ppass Read More ...
    Using a remote MySQL setup, will be functionally the same a using a local setup. Since you are configuring all your customer connections to occur over tcp, the only difference will be their connection string. On the backend, the only applications that are connecting with domain sockets are horde, squirrel mail, and phpMyAdmin. All these connections are built dynamically from system variables determined by your configuration. All service status information should be displayed normally. In short, running a remote MySQL host will have little to no impact. Read More ...
    You will need to add the IP address from which you wish to connect to the databse in the Remote MySQL section of the control panel interface. Read More ...
    Port 3306 can be used for remote MySQL connections. You will need to configure access in the Remote MySQL section of your cPanel interface. Read More ...
    The API version you see in phpinfo is the builtin mysql api included in php. If the buildapache application used the libraries and headers of mysql installed on the server itself, apache would not be able to work if the mysql version was hanged. Since mysql rpms are updated in the control panel whenever redhat releases updates, this could automatically break thousands of servers in a matter of a few hours, hence apache and php will always be built with the -builtin option. I see ERROR at line 2: Unknown command '\_'. when I list mysql databases. You are running mysql version 4.0.12 which has a bug that causes this error. Upgrading to a later version should resolve the problem.

    Run the following:
  • /scripts/updatenow
  • The second step depends on what operating system your server is running.
    • In Linux: /scripts/sysup
    • In FreeBSD: /scripts/fixmysqlbsd
  • Read More ...
    You can set the maximum number of total databases that user can create with packages, as well as when creating accounts without packages.

    If you set a limit for databases, this will allow that limit for each type. So right now, you can offer:
    • X MySQL, or
    • X PostgreSQL, or
    • X MySQL and X PostgreSQL.
    In the future, you will be able to offer X PostgreSQL and Y MySQL. Read More ...


    Latest Posts

    • it worked! (Friday, 12 February 2010)
      Thanks James, it seems to be up and running, sending and receiving like a dream. G
    • automate it! (Friday, 12 February 2010)
      Hi George thanks for your question, the most likely problem is that you haven't entered the right details for your email to be able to send and retrie...
    • My email won't send and recieve (Friday, 12 February 2010)
      I followed the instructions to set up my email account on outlook express, but my email won't send or receive! Please help, George
    • Welcome! (Friday, 12 February 2010)
      Welcome to the forum, if you can't find the information you need in the FAQs then please post a question about our web services here, We have curren...
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